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Statewide Employee Development Training
Small businesses throughout Arizona can now bring in affordable
training to their employees.
TTS provides employee development courses
and training services contracts. Some of the benefits associated with a contract
include: high-quality and low-cost
training courses and training services, cost of training and deliverables
already negotiated, centralized student reporting system and built-in
measurement and evaluation instruments.
Total Training Solutions, Inc. (TTS) was awarded in six
different categories:
Basic Skills
Career
Development
Leadership
Skills
Management
Development
Training Systems
Design
TTS works in conjunction with its clients to provide discreet
solutions to the client's training needs. In addition to customized
coursework and instruction, TTS provides extensive student support by
assigning an Instructor and an Assistant to each course. The Assistant is
available to work with students on an individual basis to facilitate maximum
learning within the classroom.
Contact Mike Danielson or Amzell Magaletti for
current pricing. A General Business Proposal can be prepared within 24
hours of your request. We
provide comprehensive support to our clients, so don't hesitate to contact
us at (520) 721-2274 or email to
staff@ttstv.com
Table of Contents
Basic Skills Workshops -
Course Descriptions
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AZBC06 Orientation to the Workplace (8
Hours) The scope of this class is to provide the student with an
insight to business operations. Many businesses or organization do
business different ways and have different expectations and images. This
class will explore workplace guidelines, protocols and organizational
philosophies. Topics include; Employee Responsibilities, First
Impressions, Attitudes, Telephone Skills, Stress Management, Handling
Conflicts and Obstacles to Productivity. Exercises:
- Close the Loop
- Zero Tolerance - Customer Satisfaction is our Business
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AZBC07 Technical Math - 16 Hours This
course is an intermediate level course. The course will review basic
mathematical principles to include; the number line, addition,
subtraction, multiplication and division. The course will continue with
lectures, discussions and exercises with; equations and formulas,
interpreting and organizing charts and graphs, units of measure,
decimals and fractions and fundamentals of statistics. |
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AZBC08 Perceptions and Attitudes - 8
Hours This workshop will explore the perceptions of customers when
making an initial call to a business and the vision created as a result
of that brief encounter. The course will stress how each employee is
partially responsible for the success of the business and the role that
each individual plays is as important as any other member of the staff.
Exercises:
- Who's The Customer
- Perceptions
- The Role Model
- Attitudes are contagious
- Perceptions are reality
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AZBC09 Basic Math - 16 Hours
Transition from arithmetic to algebra. Includes basic mathematical
operations, work with fractions, decimals, signed numbers, percents, and
ratio applications. Also includes order of operations, solving linear
equations and inequalities in one variable. Upon completion of this
course the student will be able to;
- Add, subtract, multiply and divide real numbers.
- Solve simple word problems involving fractions, decimals, area and
perimeters.
- Demonstrate the ability to use ratio and percent.
- Solve linear equations and inequalities in one variable.
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AZBC10 Basic Telephone Skills - 8 Hours
The focus of this class is to provide the students with the skills
necessary to engage and handle incoming calls. The initial telephone
call is the most important customer service tool in our inventory.
Topics include: telephone basics, initial greeting, listening to the
message, call handling, customer service principles, message taking and
problem solving techniques. |
AZBC11 Active Listening - 8 Hours The
scope of this course is to provide the students the skills needed to
participate in a conversation and become an active participant in the
communication process. Topics include; Active Listening
Fundamentals, Communications Styles, Commandments of Communicating,
Communication Barriers and Assessment Tools.
- Exercise - You can't learn while you're talking
- Exercise - Perceptions and Attitudes
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AZBC12 Communication Fundamentals - 8 Hours
In today's environment, a business's success is dependent upon a
customer's first impression. The first impression is a critical
component in gaining new business and retaining a customer's loyalty.
This workshop will explore the perceptions of customers and the vision
created as a result of that brief encounter. The course will stress how
each employee is partially responsible for the success of the
organization and the role that each individual plays is as important as
any other member of the staff. Business communications are the most
important factor in maintaining a customer base, as well as, recruiting
new customers. Business is based on commitments and fulfilling
commitments, maintaining the same energy level from beginning to end. |
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AZBC13 Keyboarding Skills - 8 Hours
The objective of this class is to familiarize the student with the
standard functions of the keyboard, input information into the computer,
become familiar with the keypads home keys, increase the student’s
typing/inputting with exercise drills and common editing functions
within the Window’s environment. Typing tutors will be used to analyze
speed and accuracy using the keyboard. This class
concentrates on the keyboard’s functions; basic HOME keys, the purpose
of the additional keys located on a standard 12 Function keyboard, the
function keys, shortcut keys and the functions of the numeric keypad. |
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AZBC14 Goal Setting - 8 Hours This
workshop will concentrate on providing the students with a focused
approach to take ownership of their lives and career. The students will
generate goals to facilitate the development of their careers.
Additionally, the students will assess their personal and technical
strengths and weaknesses, develop a career plan, identify education and
training requirements to assist them in fulfilling their aspirations and
construct contingency plans to adapt to changes. |
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AZBC15 Customer Service Principles - 8 Hours
In today's environment, a business's success is dependent upon a
customer's first impression. The first impression is a critical
component in gaining new business and retaining a customer's loyalty. A
telephone greeting or a warm friendly hello can do more for a lasting
relationship than any other business factor. This
workshop will explore the perceptions of customers when making an
initial call to a business and the vision created as a result of that
brief encounter. The course will stress how each employee is partially
responsible for the success of the business and the role that each
individual plays is as important as any other member of the staff.
Business communications are the most important factor in maintaining a
customer base as well as recruiting new customers. |
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AZBC16 Diversity in the Workplace
- 8 Hours The composition of the
workforce has changed . Perhaps you've noticed, perhaps not. Everyone
has unique needs and wants, beliefs and ideas, priorities and
constraints, and motivators and demoralizers. The scope of this course
is to provide the students with the skills to effectively deal with all
customers, clients and co-workers. Topics
- Diversity – Defined
- Perceptions
- Stereotypes
- Cultural Achievements
- Team Components
- Treat everyone as an individual
- Walk a mile in their shoes
- Respect for the Individual
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AZBC17 Perfecting Customer Service - 16 Hours
This course will stress how each employee is partially responsible
for the success of the business and the role that each individual plays
is as important as any other member of the staff. Business
communications are the most important factor in maintaining a customer
base as well as recruiting new customers. Business is based on
commitments and fulfilling commitments, maintaining the same energy
level from beginning to end Topics
- Customer Service Principles - Why customer Service is so important
within any type of business or type of organization
- Regardless of your job, everyone has many customers
- The Business Environment
- the ambassador of our organization
- Professionalism
- Who's The Customer
- Perceptions
- The Role Model
- Attitudes
- Active Listening
- Diversity
- Rules and responsibilities
- What's Expected
- Dealing with Conflict
- Contributing to Organizational Goal
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AZBC19 Professionalism - 8 Hours This
course will focus on the image you reflect within the business
environment. The employee represents the organization and their actions
mirror the organization's perceived image. Topics include.
- Professionalism
- on-stage/off-stage
- Intra-puenership
- No bad days
- hear what you say before you say it!!
- Walk the Talk
- Dress and Act - Like you own the place - and you're proud of it
- What are your perceptions of your environment, team members,
Clients
- You set the example - no one will have a better attitude than you
- Self-discipline
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Career Development Workshops
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AZBC22 Team Work
- 16 Hours The team work structure of our business is dependent upon
the individual resources and technologies available within the business.
The people and the players continue to change, some looking for new
challenges or growth opportunities, others ready for retirement, all of
this demanding that we have a constant influx of people. Technology has
changed even more rapidly than the people have. These two factors
combined have generated the need to reassess, reposition and to begin to
work as part of a team. Topics
- Provide an environment conducive to teamwork
- Involve each member of the team
- Utilize the skills of each member
- Provide an environment to assess member’s strengths, weaknesses
and limitations
- Develop the skills within the team
- Enhance communications, cooperation and trust
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AZCD11 Career Development - 16 Hours
For our companies to be competitive it is essential that we develop our
internal resources. Most companies promote career development yet do not
provide the management team with the unique tools they require to
orchestrate the process. Topics include: development options, training
and educational requirements, identifying potential, special assignments
and staging the development process. |
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AZCD12 Completed Staff Work - 16 Hours
The scope of this course is to provide the students the skills
needed to accept an assignment and follow the assignment through to
completion. Topics include: requirements for delegating an assignment,
problem solving, documenting results and preparing business cases and
presentations. |
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AZCD13 Conducting Meetings - 8 Hours
Have you been to a less than productive meeting lately? This class will
provide the students with the ability to conduct or participate in
meeting that won’t be a waste of time. Topics include: scheduling,
developing an agenda, organization of thoughts, presenting material,
developing objectives and setting expectations. |
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AZCD14 Effective Writing - 16 Hours
This course will provide the students with the skills needed to design,
develop and construct business correspondence. Topics include; sentence
and paragraph structure, organization of thoughts, punctuation,
capitalization and proper grammatical use. Classroom assignment and
exercises will incorporate standard formats for letters, information
papers, business cases, forms and report generation. |
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AZCD15 Project Management - 16 Hours This
course will assist the student in taking control of their life and
maximizing their valuable time. Topics include; managing time, goal
setting, setting priorities, and an exploration of various Time
Management tools. |
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AZCD16 Effective Speaking - 16 Hours
This course is an ideal building block for other courses that comprise
the leadership development program. Communication is a key component in
becoming an effective leader. This course will concentrate on improving
the verbal skills and analyzing various aspects of effective
communications. Topics include; principles of communication,
organization of ideas, communication styles, questioning techniques, and
planning and preparation. |
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AZCD17 Methods of Instruction - 16 Hours
This course will provide the students with the skills required to
effectively present course material in an Adult Learning environment.
The course will begin with a review of Adult Learning Principles and
continue with an assessment of various Instructional Design
technologies. Classroom exercises will include presentation techniques,
use and operation of AV equipment, developing objective-based course
material and classroom management techniques. |
AZCD20 Project Planning - A Four-Step Process
- 24 Hours The structure of our organization is dependent upon
the individual resources and technologies within the organization.
Everyone must contribute and work in concert to move the business
forward. This course concentrates on providing the student with the
skills necessary to accept additional responsibilities. Topics include;
- Benefits of Planning
- Planning a Four-Step process
- The Assessment Phase
- Developing a Plan
- Implementing the Plan
- Evaluating Resources
- Communicating the Plan
- Providing Direction
- Delegating Assignments
- Measurement and Evaluation
- Feedback and Follow-up
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AZCD21 Planning - A Four-Step Process -
16 Hours This workshop will concentrate on providing the students
with the ability to analyze the scope of an assignment, determine
expectations, identify available resources, establish priorities and
construct a plan.
I. Benefits of Project
Planning
A. Organization
B. Time Management
C. Stress Management
II. Components of Project
Planning
A. Assessment
B. Development
C. Implementation
D. Evaluation
III. Available Tools
A. Self Management System
B. Gantt Charts
IV. Assessment Phase
A. Purpose
B. Framework Exercise
C. Responsibilities
D. Snapshot
E. Goal Setting
V. Development Phase
A. Determining Scope
B. Identifying Activities
C. Analyzing Tasks
D. Setting Priorities
E. Identifying Resources
F. Generating Time Lines
G. Constructing
Milestones
VI. Implementation Phase
A. The First Step
B. Perhaps Delegation
VII. Evaluation Phase
A. Analysis
B. Follow-up
C. Feedback
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Leadership Series - Leadership Skills and Management
Development
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AZLS06 Professional Development - 8 Hours
This course will concentrate on the additional responsibilities that
one accepts when being promoted. Topics include: business conduct,
intra-penuership, completed staff work, organizational goals, the
business environment, leadership fundamentals and business maturity. |
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AZLS08 Professional Development - 16
Hours To remain competitive in today's environment it is essential
to develop the resources within our organization. Develop them to accept
additional responsibility and prepare them to meet tomorrow's
challenges. The success of our organization tomorrow, will depend upon
the resources you develop today. Topics include; goal setting, business
communications, fundamental of completed staff work, and leadership
principles. |
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AZLS09 Basic Supervision - Leadership Training
- 24 Hours This course is intended for supervisors and managers
and will concentrate on practical leadership components. In today's
changing environment, leadership has become more complex; downsizing,
teaming, higher expectations, increased responsibility, diversity and
legalities. Yet as work leaders we must deal effectively and
appropriately with all of these situations and issues. Participants will
enhance their leadership abilities to increase their effectiveness in
handling daily management concerns. |
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AZLS10 Team Building - The Road to Success - 8
Hours The focus of this course is to provide the students with the
skills necessary to incorporate a TEAM atmosphere within their
organization. This course is intended for team leaders, supervisors and
managers. Topics include; Team Characteristics, Team Concepts, Goal
Setting and Barriers to team work. |
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AZLS11 Adaptive Management - 8 Hours
This course will assist the students in relating to diverse individuals
and different situations. Topics include; communication styles, active
listening, assessing strengths and weaknesses, leadership fundamentals,
teamwork and developing resources. Exercises
- You can't learn while you're talking
- Perceptions and Attitudes
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AZLS12 Leadership Principles - 16 Hours
This course will provide an overview of leadership principles to
include: responsibilities, personal attributes, planning and
organization, delegating assignments, teamwork, providing direction and
motivation techniques. |
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AZLS13 Leadership Principles - 24 Hours
Our organization's most valuable resource is its Human Resources. It
is imperative that we as managers, supervisors and team leaders tap the
potential that exists within our employee population. To do this, our
leaders must understand their role within the organization. This
workshop will concentrate on the skills that will enhance and develop
your planning and organization, time management, and interpersonal
skills. Topics include; traits of an effective leader project
management, planning and organization, time management, problem solving,
decision-making, delegating assignments and providing direction and
motivation techniques. |
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AZLS13 Time Management - 8 Hours
This course will assist the students in taking control of their life and
maximizing their valuable time. Topics include: setting priorities, goal
setting, managing time and exploring various time management tools. |
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AZLS14 Team Productivity - 16 Hours
Increasing productivity and improving quality - can these two concepts
go hand in hand? In today's environment, it's a necessity. This workshop
will concentrate on exploring teamwork and team problem solving. Topics
include; teamwork, team building, open communications, process
measurements, defining customer requirements and problem solving
techniques within a team structure. |
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AZLS15 Delegation - 8 Hours The
supervisor's development tool. This course concentrates on one of the
primary responsibilities associated with a leadership role -
delegation. This course will provide the student with a 10-step
process to delegate an assignment and develop the resources within their
organization. Topics include: communicating expectations, identifying
standards, providing direction, identifying resources, building a
resource base, and proper feedback and follow-up procedures. |
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AZLS16 Leadership By Example -16 Hours A
course designed for first-line supervisors and managers. This course
concentrates on the transition from worker to manager. Topics include:
open communications, teamwork, responsibilities, management styles, the
manager as a resource, coaching performance and the LEADER as an
integral part of the team. |
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AZLS17 Organizational Goal Setting -16
Hours This workshop will concentrate on providing the students with
a team approach to developing and becoming an active part of the goal
setting process. The students will generate business goals to facilitate
the development of their organization. Topics include: team
communications, strategic planning, benchmarking, goal setting, project
planning and decision-making. |
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AZLS20 Presentation Skills -16 Hours
This workshop will provide the student with the essentials required to
conduct an effective presentation. Topics include: instructor
responsibilities, classroom management, preparation techniques and Adult
Learning Principles. |
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AZLS21 Problem Solving Fundamentals -16
Hours This course will assist the students in developing a logical
thought process and provide them with the skills needed to breakdown a
major problem into manageable components. Topics include; problem
identification, problem definition, contingencies and alternatives,
assessing risk, implementation and follow-up. |
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AZLS22 Problem Solving -16 Hours The
most challenging and rewarding assignment for an employee involves the
implementation of their solution to a problem. Solutions aren't’t always
apparent; the employees need to develop a process that will assist them
in identifying the elements, the causes and the steps to solve the
problem. This course provides the student with the skills necessary to
analyze problems and determine corrective actions. The focus of this
course is an activity-oriented problem solving process. Topics;
Stages
- Preparation
- Incubation
- Inspiration
- Verification
Components
- Identify Problem
- Define Problem
- Research History of Problem
- List Possible Causes
- Identify Possible Solutions
- Prioritize Solutions
- Decision Making Options
- Implement Corrective Actions
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AZLS23 Motivation - 8 Hours It is
becoming increasing more difficult to motivate a work force with
everyone taking on additional responsibility. This course will identify
and discuss methods to recharge and encourage participation within the
organization. |
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AZLS24 Coaching and Counseling - 8 Hours
90% of a manager’s time should be spent on these activities. Topics
include: when to coach and when to counsel, identifying resources,
developing employees, assessing job performance and team building. |
AZLS25 Project Planning and Time Management - 24
Hours Everyone is being asked to do " More With Less". This workshop
will concentrate on providing the students with the ability to analyze
the scope of an assignment, determine expectations, identify available
resources, establish priorities and construct a plan. Time management
tools will be used to facilitate the development, construction and
implementation of a project plan.
- Identify the benefits of Project Planning.
- Identify and define the components of the planning process.
- Assess their current workload.
- Define the scope of their responsibilities.
- Analyze where they currently are.
- Develop goals.
- Effectively utilize project management tools.
- Develop a Project Plan.
- Establish priorities.
- Identify resources.
- Implement their plan.
- Delegate an assignment.
- Evaluate the results of their plan.
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AZLS26 Conflict Resolution - 8 Hours This
course will explore the reasons for conflict and concentrate on a
business approach to resolve conflict. Conflict is an inherent obstacle
within the working environment and conflict isn't always bad. Working
adults have differences of opinions and different perspectives. This
class will focus on generating a mutually agreeable outcome that
benefits all participants
- Exercises
- Dealing with Conflict
- Differences of Opinions
- Poor Perceptions
- Learning how to reset.
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AZLS27 Counseling Guidelines - 16 Hours
This course will provide the students with the skills required to
conduct an effective counseling session. The Counselor requires a wide
variety of skills to orchestrate a counseling session. Topics include;
concepts of counseling, approaches, guidelines, basic communications
skills, job performance issues, positive and negative reactions,
internal and external resources and motivation techniques. The scope
of this workshop is to provide the student with a process-oriented
approach to conduct a counseling session. This course provides the
student with a road map of activities and guidelines to facilitate a
productive counseling session. Upon completion of this course, the
student will be able to ;
- Personal relationship
. Establish a relationship of trust,
care and concern with the client.
- Current behavior
. Focus on specific actions rather than
feelings. It is easier to change what persons do rather than how they
feel.
- Present time
. Focus on the here and now. The past cannot
be changed; the future can be influenced.
- Judgment
. Cause each individual to judge his own behavior
and determine what he is doing to contribute to a problem or to
prevent success.
- Planning
. Ensure plans are made to cause improvement and
not just change. There must be a goal of success.
- Commitment
. Ensure the plan is carried out. Only then is
it meaningful. The plan must have an outcome to which the individual
feels committed.
- No Excuses
. Do not be concerned with justifying the
reasons if part of the plan is undesirable or if the plan fails to
work. Make a new plan or modify the old one and continue.
- Reward
. Encourage clients to work for reward,
satisfaction, and accomplishment rather than to avoid punishment or
unpleasant consequences. Avoiding punishment seldom works when the
source of authority is not present.
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AZLS28 Decision-Making - 16 Hours The
scope of this course is to provide the students with a decision-making
process. Topics include: problem identification, problem definition,
assessing risks, magnitude and impact, contingency planning and
follow-up. Topics:
- Exploring Options
- Identifying Contingencies
- Investigating Possible Savings
- Determine Magnitude and Impact
- Verification of Input
- Research and Analysis
- Assigning Risk Factors
- Planning Contingencies
- Evaluate Short, Intermediate and Long-Term
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AZLS29 Guiding and Developing Others - 16
Hours A course deigned for managers and supervisors who are
responsible for orchestrating the career development process. Many
companies support an internal development program for their employees,
this course provides the manager with the tools and resources required
to implement the program on an individual basis. Topics include:
performance planning, identifying potential, training and educational
resources, developing individuals to meet the company’s long-term
strategies and coordinating special assignments. |
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AZLS32 Management Presentations - 8 Hours
This course will explore the differences between classroom instruction
and conducting a management presentation. A blend between Presentation
Skills and Completed Staff Work. |
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AZLS34 Project Management - 16 Hours
The purpose of this course is to provide the students with the skills
required to accept an assignment then orchestrate the completion of the
Project.
Projects are normally defined by the results expected. This class
will concentrate on the individual phases associated with the management
of a project regardless of size.
Project Management can be broke down into 5 individual stages -
Assessment, Analysis, Planning, Implementation and Follow-up. The size
or complexity of the project will dictate the resources required, either
physical resources or human resources. In addition to the physical
components of Project Management, this course will also cover the
intricacies of communications and working within a team environment to
achieve maximum results. |
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AZLS35 Bench Marking the Business - 16
Hours This workshop will concentrate on providing the students with
a focused approach to improving organizational performance. In order to
verify the success of; a new approach, an improved process or individual
performance, we need to evaluate against a standard. This course will
assist the students in benchmarking the current status and developing
plans to improve the business. Topics include; organizational goals,
department responsibilities, goal setting, snapshot of the business,
assessing strengths and weaknesses, problem solving techniques, project
planning, creating measurement criteria, team building fundamentals and
assessment tools. |
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AZLS36 Performance Planning - 16 Hours
This course will assist the student in setting expectations for their
employees. Topics include: organizational and department goals,
identifying job content, writing job descriptions, communicating
expectations and performance standards. |
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AZLS37 Performance Management - 16 Hours
This course will assist the students with managing the performance of
their employees. This includes managing poor performers and the ideal
employee. Topics include: assessing contributions, providing feedback,
documenting performance issues and coaching and counseling. |
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AZLS40 Resource Management - 16 Hours
To remain competitive, it is essential to develop the resources within
our organization and tap their full potential. Topics:
- Organizational Goals and Objectives
- Workload Balancing
- Skill and Workload Assessments
- Gap Analysis
- Strategic Planning
- Human Resources and Physical Resources
- Training for Tomorrow
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AZLS41 Strategic Planning - 16 Hours What
will the organization look like tomorrow? As managers, this is one of
your primary job responsibilities. How do we meet the changing demands
of our customers and who will are customers be? Topics:
- Organizational Goals and Objectives
- Workload Balancing
- Skill and Workload Assessments
- Gap Analysis
- Orchestrating the Change
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AZLS42 Management Concepts - 24 Hours Will our toolbox of
technical skills suffice in moving the organization forward? Our
technical skills will assist us in making the best decisions we can, but
what about the remainder of our job? This workshop will provide the
students with a new toolbox of skills, skills that allow the management
team an opportunity to manage the business and ensure its success.
Topics include; performance planning, organizational goals, career
development, performance management, counseling, strategic planning,
project planning and resource management. |
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AZLS43 Managing Diversity - 8 Hours The workplace has been
changing over the course of the last few years. The composition is
drastically different than a few years ago. It is up to use as leaders
within an organization to set the example, we must conduct business as
efficiently and effective as possible. As manager, we must orchestrate
the process. Within the organization there is no room for stereo-typing
or discrimination. This course will explore managing a diverse workforce
and examine their priorities and constraints, their motivators and
demoralizers. Top of Page |
Training Systems Design
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AZTD10 Instructional Design Workshop - 24
Hours This workshop will explore various Instructional Design
technologies. A systematic approach to education and training will be
used to develop training programs. Topics include; conducting a Needs
Assessment and Analysis, performing a Task Analysis, organizing a Design
Review, exploring Program Development options, developing course
material, conducting classroom instruction and evaluation tools and
measurement techniques. |
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AZTD11 Developing Course Material - 16
Hours Learn how to develop effective course material and support
your own training requirements. Topics include; Performance-Based
Training, developing objectives, creating activities and exercises,
measurement tools, evaluate modes and methods of instruction, create
instructor guides and student handouts. |
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AZTD12 Instructor Development - 24 Hours
This workshop is designed for individuals responsible for conducting
training events. Topics include instructor responsibilities, classroom
management, Objective-Based Instruction, training techniques,
presentation skills, instructional styles and Adult Learning Principles. |
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AZTD13 Training By Design - 24 Hours
This workshop is designed for individuals responsible for conducting
training events. It has been generally accepted that our functions do
contribute to the overall performance of our Organizations.
Due to the increasing cost of providing training to keep our worker's
skills current, our actions and expenses are being scrutinized like
never before. We are being asked to justify the expense of the training
and verify the dollars are being productively spent.
This course will concentrate on developing an activity-oriented
process to justify training's Return on Investment. Upon completion of
the course the student will have;
- Conducted a formal Needs Assessment
- Conduct a formal Needs Analysis
- Generated a formal Business Plan
- Conducted a Design Review
- Performed a formal Design Review
- Performed a Task Analysis
- Developed a Training Program with associated modules
- Generated Terminal and Enabling Objectives
- Presented their design options
- Generated course material
- Instructed the module using the course material
- Evaluated the design of the module
- Evaluated student performance
- Measured the benefits to the Business
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